Return

Returns & Exchanges

We understand that a piece may not always be quite right. This guide explains how to request a return or exchange, what conditions apply and what to expect after your parcel is sent back.

01

7 calendar days

to request a return after receiving all items

02

One request

may be submitted for each order

Wait for return approval before sending.

Our return facility is located in Texas, USA. Please do not send anything back until our team has approved your request and provided the exact authorized return address.

Four steps to make a return

Keep your order number and return tracking receipt until the request is complete.

01

Contact us within 7 days

Email support@curatedrow.com within seven calendar days after you receive all items in your order.

02

Send your return details

Include your order number, the item or items involved, and whether you are requesting a return or exchange. Only one return request may be submitted per order.

03

Wait for return approval

We aim to reply within 3 business days with eligibility guidance and the exact authorized return address. Do not use the address printed on the original shipping label.

04

Ship within 3 days

After receiving approval, send the parcel to the authorized address provided by our team within three days using a tracked service. Package the items securely and retain proof of postage.

Eligible items

The request is submitted within seven calendar days after all items are delivered.
The item is unworn, unused, unwashed, unaltered and in its original condition.
All original tags, labels and packaging remain intact.
The item is not marked Final Sale, custom-made or otherwise non-returnable.
The parcel is sent to the authorised address within the stated timeframe.

Returns we cannot accept

Items showing wear, washing, alteration, damage or signs of use.
Items returned without their original tags, labels or packaging.
Unauthorised parcels or parcels sent to an address not supplied by our team.
Final Sale, custom-made and wholesale items.
Returns received outside the applicable request or shipping window.

Something arrived damaged or incorrect?

Contact us promptly with your order number and clear photographs before wearing or altering the item within 2 days of receiving your order. Minor finishing details, such as a loose thread or a small removable surface mark, may not by themselves constitute a manufacturing defect.

Refunds & exchanges

All outcomes are subject to inspection and approval.

Return credit

Approved returns are refunded as a 31Berry e-gift card rather than to the original payment method. The original outbound shipping charge, including expedited shipping, is non-refundable. If an order that qualified for free shipping is subsequently returned or refunded, a USD$20 shipping fee will be deducted from the refund to cover the original shipping cost. A USD $10 restocking fee applies to each returned item.

Return postage

Customers are responsible for arranging and paying return postage. 31Berry do not cover any return shipping costs, import duties, taxes, or customs charges associated with returning an item. If any customs duties or import charges apply to the return shipment, these must be prepaid by the sender. Any parcels returned with unpaid customs charges may not be accepted.

Processing time

International return transit may take approximately two to three weeks. After the parcel reaches the return facility, inspection and processing may require up to a further two to three weeks. We will email you when the return has been received and completed.